The Service Centre Officer handles guest requests and enquiries through telephone and other communication channels, coordinates with hotel departments, records service details, and follows up to ensure guest satisfaction. Candidates should have a friendly, professional manner, strong communication and problem-solving skills, and good telephone etiquette. Previous experience in hotel operations, customer service, or a telephone operator role is preferred. Fluency in English and Cantonese is generally expected, while Mandarin and other languages are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, together with good computer skills and the ability to remain calm and organised in a busy luxury-hotel environment.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for personalised service, strong Asian hospitality values, and full-service properties offering accommodation, restaurants, events, wellness facilities, and business services. Shangri-La hotels typically provide structured training, opportunities for internal progression, and multicultural working environments. In Hong Kong, the company operates prominent properties including Island Shangri-La, Kowloon Shangri-La, and other hospitality businesses. Employees are expected to deliver attentive service, maintain professional standards, and work collaboratively across departments.
Hong Kong is a compact, energetic destination with strong opportunities in hotels, restaurants, finance, retail, aviation, technology, education, and professional services. Its hospitality industry is international and customer-focused, making it suitable for people with language skills and service experience. Cantonese is widely used, while English is common in business and tourism; Mandarin is also valuable. Life combines dense urban neighbourhoods, excellent public transport, shopping, dining, nightlife, beaches, and hiking trails. Rent can be expensive, especially on Hong Kong Island and in central areas, so many employees live in Kowloon or the New Territories. Overseas hires generally need an employment visa sponsored by their employer under Hong Kong's relevant employment scheme; approval depends on qualifications, a genuine job offer, and market conditions. Secure the visa before starting work and arrange housing, insurance, and local banking after arrival.
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