The Service Leader – Procurement (Cluster Procurement) is expected to coordinate purchasing activities across several Shangri-La properties, ensuring competitive pricing, reliable suppliers, quality standards and timely delivery. Candidates typically need a diploma or degree in procurement, supply chain, hospitality management or a related field, together with several years of purchasing experience, preferably in hotels or resorts. Strong negotiation, vendor management, budgeting, inventory awareness and communication skills are important. The role requires commercial judgement, attention to detail, ethical conduct and the ability to work with department heads, finance teams and suppliers. Experience with procurement systems and knowledge of Malaysian suppliers and regulations would be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and event experiences. Its Malaysian properties serve business and leisure travellers and typically operate large hotel, resort, restaurant, spa and conference facilities. Shangri-La places strong emphasis on service standards, colleague development, operational excellence and responsible business practices. A cluster procurement role supports several properties by consolidating purchasing requirements, strengthening supplier relationships, controlling costs and helping hotels maintain consistent quality. Working for the group can provide useful exposure to international hospitality operations and career progression across departments and locations.
Malaysia offers opportunities in hotels, resorts, restaurants, retail, technology, finance, manufacturing and shared services, with particularly strong demand in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Its island destinations, including Langkawi, Penang, Tioman and parts of Sabah, combine beaches, nature and growing tourism industries. Malaysian culture is diverse, shaped by Malay, Chinese, Indian and Indigenous communities, with English widely used in business. Lifestyle costs vary: Kuala Lumpur is more expensive, while many resort areas offer a slower pace but fewer services. Foreign employees generally need an employer-sponsored Employment Pass, and approval depends on the role, qualifications and salary. Employers usually guide the application and immigration process. Before relocating, confirm accommodation, transport, healthcare, taxation and dependent arrangements. Respect for local customs, religious practices and Malaysia’s tropical climate will make settling in easier.
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