The Service Manager Engineering is responsible for overseeing the daily operation, maintenance and repair of hotel facilities, utilities, equipment and building systems. Requirements typically include a diploma or degree in electrical, mechanical, civil or building services engineering, relevant hotel or facilities experience, technical knowledge, and the ability to supervise a team. Candidates should understand preventive maintenance, health and safety procedures, energy conservation and local regulations. Strong leadership, communication, problem-solving and planning skills are expected. The role may involve coordinating contractors, managing maintenance records and responding to urgent breakdowns, including evening, weekend or on-call duties. Previous experience in a luxury hotel or resort is highly desirable.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Shangri-La Resorts, Traders and Kerry hotel brands. The group is known for personalized service, strong guest relationships and high standards in accommodation, dining, meetings and wellness. Shangri-La properties typically provide extensive training, multicultural working environments and opportunities for career development within the global hotel network. In Indonesia, the company has operated prominent luxury hotels and resorts, serving both international visitors and domestic travelers. Employees are expected to demonstrate professionalism, genuine hospitality, teamwork and attention to detail while supporting the company’s service culture and operational standards.
Indonesia offers opportunities in hospitality, engineering, tourism, food and beverage, construction, technology and international business, especially in Bali, Java, Lombok and the Riau Islands. Bali is popular with expatriates for its beaches, social life and established tourism industry, while Jakarta and Java provide larger corporate and hotel markets. Lombok and other islands offer a quieter resort lifestyle and growing tourism investment. Indonesian culture values respect, community, family and religious diversity; modest dress and local etiquette are important. Living costs vary considerably, with Bali and Jakarta generally more expensive than smaller islands. Foreign employees usually need an employer-sponsored work permit and the appropriate limited-stay visa, commonly arranged by the hiring company. Candidates should confirm permits, accommodation, insurance, tax obligations and relocation support before accepting an offer. Transport, healthcare and internet access are strongest in major cities and established resort areas.
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