Sales Manager

Job Description

The Sales Manager is expected to develop business, increase room and event revenue, maintain relationships with corporate and leisure clients, and achieve agreed sales targets. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience. Strong knowledge of local and international markets, negotiation ability, presentation skills, and professional English are important. The successful candidate should be commercially focused, well organised, confident meeting clients, and able to work flexible hours, attend networking events, prepare sales reports, and coordinate effectively with reservations, events, and operational teams.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, strong guest care, refined facilities, and the Shangri-La brand’s Asian-inspired hospitality. Depending on the property, employees may work across rooms, food and beverage, events, wellness, and commercial operations. Shangri-La generally offers opportunities in both city hotels and resort destinations, with structured operating standards and exposure to international guests. A Sales Manager typically supports the property’s commercial performance by building client partnerships, promoting accommodation and event offerings, and contributing to occupancy and revenue growth.

Destination Guide

Malaysia offers hotel, resort, restaurant, tourism, sales, and events opportunities, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and Johor. Island living in Langkawi or Penang is relaxed, multicultural, and shaped by beaches, local food, festivals, and strong hospitality activity. Costs are generally lower than in major Western cities, although island housing and imported goods can be expensive. Malaysia blends Malay, Chinese, Indian, and indigenous cultures, with English commonly used in tourism and business. Foreign employees usually need an employer-sponsored Employment Pass, and approval must be obtained before starting work. Employers often assist with immigration, accommodation guidance, and relocation paperwork. Candidates should verify salary, housing, medical coverage, transport, contract terms, and visa sponsorship directly with Shangri-La. Malaysia’s tropical climate, public transport options, healthcare access, and welcoming communities make relocation practical for experienced hospitality professionals.