The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring attentive service, guest satisfaction, and smooth coordination with Front Office, Food and Beverage, Housekeeping, and Concierge teams. The role typically requires a hospitality or hotel management background, several years of experience in guest relations or executive lounge operations, strong English communication skills, and experience leading a team. Candidates are expected to be polished, service-focused, organised, commercially aware, and confident handling VIP guests, complaints, lounge standards, budgeting, scheduling, and staff development. Knowledge of hotel systems and additional languages is advantageous. The successful candidate should represent Shangri-La’s luxury service standards consistently and create a welcoming, personalised experience for Club guests.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, Africa, North America, and Australia. Its brands are known for refined accommodation, personalised service, distinctive dining, and strong attention to guest wellbeing. Shangri-La properties commonly provide extensive training, international career opportunities, employee accommodation or meals in some locations, and service-focused workplace cultures. In Indonesia, the group has operated respected properties in destinations including Jakarta and Bali. The company places particular emphasis on warm Asian hospitality, genuine care, operational excellence, and memorable experiences for guests. An Executive Lounge Manager would be expected to reflect these values while leading colleagues, protecting service standards, and building lasting relationships with frequent and VIP travellers.
Indonesia is an archipelago of more than 17,000 islands, with the strongest hotel opportunities generally found in Bali, Jakarta, Batam, Lombok, and major resort destinations such as the Riau Islands. Jobs are available in luxury hotels, resorts, restaurants, tourism, wellness, events, and guest services. Bali offers an international lifestyle, beaches, cultural attractions, and a large expatriate community, although traffic, seasonal demand, and housing costs can be challenging. Jakarta provides broader corporate opportunities and urban conveniences but is busy and highly congested. Indonesian culture values respect, community, hospitality, and polite communication; learning basic Bahasa Indonesia is helpful. Foreign employees normally need employer sponsorship, an approved work permit, and the appropriate work visa or stay permit before starting employment. Employers often assist with immigration, accommodation, flights, insurance, and relocation, but packages vary. Candidates should confirm benefits, taxes, working hours, and location before accepting an offer.
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