The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support service standards, employee performance and career development. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should understand adult learning principles, competency development, performance management and relevant Malaysian employment practices. Strong presentation, communication, coaching, organisation and leadership skills are expected. Experience with learning management systems, training needs analysis, succession planning and Shangri-La or luxury-hospitality standards would be advantageous. The role also requires a proactive, approachable and commercially aware professional who can work with department heads and motivate employees at all levels.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is known for warm Asian hospitality, personalised guest service and comprehensive employee development. Shangri-La properties in Malaysia serve business and leisure travellers in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. The company employs people across hotel operations, food and beverage, engineering, finance, sales, wellness and learning and development. A Learning & Development Manager supports the organisation’s service culture by strengthening employee capability, coordinating training programmes and helping departments maintain consistent operational and guest-experience standards.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, with demand in hotels, resorts, restaurants, wellness and tourism management. Penang and Langkawi provide island living, beaches and a slower lifestyle, while Kuala Lumpur offers stronger career networks, international schools and urban amenities. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in hotels and business. Living costs vary considerably; accommodation and transport are generally cheaper outside central Kuala Lumpur. Foreign professionals usually need an employment pass sponsored by the employer, and approval depends on the role, salary, qualifications and immigration requirements. Candidates should secure a written offer before relocating, confirm housing and medical coverage, and check whether dependants can obtain appropriate passes. Malaysia’s tropical climate is warm and humid year-round, with heavier monsoon periods varying by region.
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