The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or dining outlet, ensuring excellent guest service, smooth teamwork, and strong financial performance. Candidates are generally expected to have hospitality experience, preferably in a supervisory or outlet-management position, along with good knowledge of food and beverage service. Strong communication, leadership, problem-solving, and organisational skills are important. The role involves supervising staff, managing shifts, handling guest feedback, monitoring service standards, controlling costs, supporting training, and maintaining health, safety, and hygiene requirements. Flexibility to work weekends, public holidays, and varied shifts is normally required. Previous experience with luxury hotels, point-of-sale systems, and multicultural teams would be an advantage.
Shangri-La is a luxury hospitality group founded in Asia and recognised for its hotels, resorts, and destination properties across the world. The company operates under a service philosophy centred on warm Asian hospitality, personalised guest care, and high operating standards. Its properties include city hotels, beach resorts, and integrated hospitality destinations, with a strong focus on dining, wellness, meetings, and leisure experiences. Shangri-La employs a diverse international workforce and commonly provides structured training, career development, staff meals, uniform benefits, and hotel-related discounts, depending on the property and employment contract. In Malaysia, the group has operated well-known hotels and resorts serving business travellers, holiday guests, and local customers. An Assistant Outlet Manager can expect a professional, guest-focused environment with opportunities to develop leadership, restaurant operations, revenue awareness, and broader hotel-management skills.
Malaysia is not one island but a country split between Peninsular Malaysia and Malaysian Borneo, with attractive island destinations such as Langkawi, Penang, Redang, Perhentian, and Tioman. Hospitality, tourism, food and beverage, retail, and hotel-management jobs are widely available, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort areas. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, with English commonly used in hotels. Lifestyle ranges from busy city living to relaxed beach and resort communities. Costs are moderate, although island accommodation can be seasonal and expensive. Foreign nationals generally need an employer-sponsored employment pass arranged before starting work; requirements vary by nationality and position. Candidates should confirm sponsorship, accommodation, medical checks, contract terms, and relocation support directly with Shangri-La.
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