Front Office Executive

Job Description

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, coordinates guest requests, and maintains accurate reception records. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, basic computer knowledge, and the ability to work with hotel systems. Fluency in English is generally required; knowledge of Malay or other languages is an advantage. The role requires flexibility to work shifts, weekends, and public holidays. Shangri-La expects a courteous, service-focused individual who can remain calm under pressure, resolve complaints effectively, support colleagues, and consistently deliver the company’s high standards of guest care.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalised guest service. Its Malaysian properties include city hotels and coastal resorts serving business travellers, families, and holiday guests. Shangri-La places strong emphasis on service excellence, cultural awareness, employee training, teamwork, and professional development. Front office employees typically work in a multicultural environment and collaborate closely with housekeeping, food and beverage, reservations, concierge, and security teams. Benefits may include staff meals, uniform, training, service incentives, and discounted stays, depending on the property and employment package.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, healthcare, and business services. Popular island destinations such as Langkawi, Penang, Tioman, and Redang provide resort and hospitality work, while Kuala Lumpur and other major cities offer broader career options. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in tourism and business, alongside Malay and other languages. Lifestyle costs vary, with island living generally quieter but sometimes more expensive for imported goods and transport. Foreign employees normally need an employer-sponsored Employment Pass, and should not begin work before approval. Employers usually guide the application process. Candidates should confirm salary, accommodation, meals, transport, insurance, contract terms, and work-permit responsibility before relocating.