Training Manager

Job Description

The Training Manager is responsible for planning and delivering employee training across the hotel, supporting Shangri-La service standards, onboarding, leadership development and compliance programmes. Candidates typically need a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel experience and practical training or coaching experience. Strong communication, presentation, organisation and interpersonal skills are essential. The role requires someone confident working with employees at all levels, able to identify development needs, maintain training records and evaluate programme effectiveness. Experience with hospitality standards, learning systems and multilingual teams is advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognised for warm, personalised service. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for high service standards, comfortable accommodation, restaurants, wellness facilities and distinctive local experiences. Shangri-La places strong emphasis on employee development, guest satisfaction, teamwork and responsible business practices. In Malaysia, the group has established hotel operations serving both business and leisure travellers. A Training Manager supports the company’s service culture by helping colleagues build the knowledge, confidence and professional behaviours required for consistently excellent guest experiences.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, education and shared services. Popular locations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor Bahru. The country combines Malay, Chinese, Indian and indigenous cultures, with varied festivals, excellent food and generally welcoming communities. Lifestyle costs are moderate compared with many international cities, although central Kuala Lumpur and resort islands can be more expensive. Malaysia has beaches, rainforests, highlands and lively urban areas, making it attractive for both work and leisure. Foreign professionals normally need an employment pass sponsored by their employer; approval depends on the role, salary, qualifications and company eligibility. Employers usually assist with the application and relocation paperwork. New arrivals should budget for accommodation deposits, healthcare, transport and local registration, and confirm tax, visa and contract conditions before moving.