The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates guest requests, and helps resolve concerns professionally. Shangri-La typically seeks candidates with hospitality or customer-service experience, strong English communication skills, a polished presentation, basic computer knowledge, and a genuine interest in guest care. Knowledge of additional languages and hotel systems is advantageous. The successful candidate should be flexible with shifts, including weekends and public holidays, remain calm under pressure, work well with colleagues, and consistently deliver Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, high service standards, comfortable accommodation, and extensive food, beverage, wellness, and event facilities. Shangri-La Singapore is a prominent luxury hotel set near Orchard Road, offering guest rooms, suites, restaurants, gardens, meeting spaces, and leisure facilities. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations and the wider Shangri-La network. The company places strong emphasis on guest satisfaction, professionalism, teamwork, training, and creating memorable experiences for visitors.
Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare, and logistics. Its culture is multicultural, shaped by Chinese, Malay, Indian, and international communities, with English widely used in business and daily life. The lifestyle is safe, efficient, and convenient, with excellent public transport, diverse food, shopping, parks, and lively neighborhoods. Accommodation can be expensive, particularly near central areas, so many workers share apartments or live farther from the city center. Foreign employees generally need an employer-sponsored work pass; eligibility depends on the role, salary, qualifications, and current government requirements. Employers usually arrange the application, while candidates should verify approval before relocating. Singapore’s warm, humid weather and fast-paced working environment are important considerations.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...