The Team Leader, Shophouse is responsible for supervising daily operations in Shangri-La Singapore’s Shophouse outlet, maintaining service standards, supporting the team and ensuring a welcoming guest experience. Candidates should have experience in hotel, restaurant or retail food-and-beverage operations, along with strong communication and leadership skills. The role typically requires knowledge of service procedures, basic administration, staff coordination and handling guest feedback. The successful candidate is expected to lead by example, coach team members, maintain cleanliness and safety standards, support sales performance and work flexible shifts, including weekends and public holidays. A hospitality qualification and relevant supervisory experience would be advantageous.
Shangri-La Group is a major international hospitality company headquartered in Hong Kong, operating luxury hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Shangri-La is known for attentive Asian-inspired hospitality, high service standards and its distinctive ‘Shangri-La’ guest experience. Shangri-La Singapore is a large luxury hotel set in approximately 15 acres of landscaped gardens near Orchard Road. It offers accommodation, restaurants, event facilities, wellness services and extensive guest amenities. The property employs team members across hotel operations, food and beverage, guest services, engineering and corporate support. Its workplace generally places strong emphasis on service quality, teamwork, professional presentation, guest satisfaction and continuous learning.
Singapore is a compact, highly connected island city with opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. The culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. Lifestyle is convenient and generally safe, with efficient public transport, modern shopping areas, diverse hawker food and many parks and waterfront attractions. Accommodation and daily expenses can be high, especially in central areas, so employees often compare shared housing or locations near MRT stations. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Employers usually submit the application through Singapore’s Ministry of Manpower. Candidates should confirm eligibility, housing arrangements, medical requirements and relocation benefits before accepting an offer.
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