The Order Taker – In Room Dining is responsible for answering guest calls, explaining menu items, recording food and beverage orders accurately, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have good communication skills, a polite telephone manner, basic computer ability, and a genuine interest in hospitality. Previous experience in room service, food and beverage, or a hotel call centre is preferred. Fluency in English is generally required, while Cantonese and Mandarin are valuable in Hong Kong. The successful candidate is expected to remain calm under pressure, handle multiple requests efficiently, maintain accurate records, promote additional menu items, and provide consistently courteous service in line with Shangri-La standards.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The company is recognised for personalised service, elegant properties, and its Asian-inspired approach to hospitality. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, spas, and leisure services, serving both business and leisure travellers. Employees work in a multicultural environment with opportunities across food and beverage, rooms, guest services, culinary operations, and corporate functions. The group places strong emphasis on guest satisfaction, professional standards, teamwork, service training, and creating memorable experiences. A role in in-room dining offers practical exposure to luxury hotel operations and regular interaction with guests from around the world.
Hong Kong is a compact, energetic destination combining a major international business centre with beaches, hiking trails, islands, and a distinct Cantonese culture. Hospitality opportunities are available in luxury hotels, restaurants, bars, clubs, cruise services, events, and tourism, although competition can be strong. Life is convenient, fast-paced, and highly urban, with excellent public transport, international schools, extensive shopping, and a wide choice of restaurants. Rent is expensive, particularly on Hong Kong Island and in Kowloon, so many workers share accommodation or live in the New Territories. Foreign professionals generally need an employment visa sponsored by a local employer, with approval based on qualifications, experience, and a confirmed job offer. Employers may assist with visa processing, medical checks, and relocation guidance. Cantonese is useful for daily life, while English is widely used in hotels and business. Hong Kong has a humid subtropical climate, with hot summers and cooler, drier winters.
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