The Assistant Outlet Manager supports the smooth operation of a restaurant, bar, or dining outlet at Shangri-La. Requirements typically include a diploma or degree in hospitality, previous food and beverage supervisory experience, strong communication skills, and knowledge of service standards, sanitation, cash handling, and staff scheduling. The successful candidate is expected to lead by example, coach team members, maintain excellent guest satisfaction, control operating costs, handle complaints professionally, and support the Outlet Manager with daily administration and performance targets. Flexibility for shifts, weekends, and public holidays is essential, along with a polished, guest-focused attitude.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant properties, and strong focus on genuine care for guests. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its Malaysian properties serve both leisure and business travelers and typically include restaurants, meeting facilities, recreational amenities, and extensive guest services. Shangri-La places importance on warm hospitality, professional development, teamwork, and consistent operating standards. Employees may benefit from structured training, international exposure, staff dining, accommodation arrangements in selected locations, and hotel-industry career progression. The Assistant Outlet Manager role is suited to someone who enjoys a busy, multicultural environment and wants to develop toward Outlet Manager or broader food and beverage leadership positions.
Malaysia offers opportunities across hotels, resorts, restaurants, tourism, retail, technology, and healthcare. Popular island destinations include Langkawi, Penang, Tioman, Redang, and parts of Sabah, while Kuala Lumpur and Johor provide larger mainland job markets. The culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions, with a strong emphasis on family, hospitality, and food. Lifestyle costs are generally moderate, although resort islands can be more expensive and seasonal. English is widely used in tourism, while Malay is the national language. Foreign employees normally need an employer-sponsored Employment Pass, and the company must meet immigration requirements before work begins. Candidates should confirm accommodation, transport, medical coverage, service charge, and visa sponsorship in the offer. Malaysia has a warm tropical climate, beautiful beaches, and a relaxed outdoor lifestyle.
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