The Front Office Associate welcomes guests, manages check-ins and check-outs, handles room and service enquiries, processes payments, updates reservations, and responds professionally to guest requests. Candidates should have customer-service experience, clear communication skills, a pleasant and confident manner, basic computer knowledge, and good attention to detail. Hotel or hospitality experience is advantageous. The role requires flexibility to work rotating shifts, weekends, and public holidays. Shangri-La expects associates to deliver warm, efficient service, protect guest privacy, resolve concerns calmly, and represent the hotel’s luxury service standards. English proficiency is essential; additional languages and familiarity with hotel systems are beneficial.
Shangri-La Group is a luxury hospitality company founded in Singapore and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group operates under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its properties are recognised for personalised service, comfortable surroundings, and strong attention to guest experience. Shangri-La Singapore is a prominent urban resort located near Orchard Road, offering accommodation, restaurants, event facilities, gardens, and wellness services. The company places emphasis on genuine hospitality, staff development, teamwork, cultural awareness, and creating memorable stays. Employees typically work in a multicultural environment and may benefit from structured training, internal mobility, and exposure to international hotel operations.
Singapore is a compact, multicultural city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, and healthcare. English is widely used, while Mandarin, Malay, and Tamil are also official languages. Life is safe, convenient, and highly connected, with excellent public transport, diverse food, shopping, parks, and lively neighbourhoods. Housing can be expensive, especially near central districts, so many workers share apartments or live farther from work. The climate is hot and humid year-round, with frequent rain. Foreign employees generally need a valid work pass arranged through an employer; hospitality roles may use an Employment Pass, S Pass, or Work Permit depending on qualifications, salary, and government requirements. Candidates should confirm eligibility before relocating. Singapore’s efficient services and international community make it an attractive destination, although living costs and competitive employment conditions should be carefully considered.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...