The Service Associate – Spa Therapist is expected to deliver professional massage, facial and body treatments while maintaining Shangri-La’s service standards. Candidates should hold relevant spa or beauty therapy training, have practical experience in a hotel or resort spa, and demonstrate knowledge of treatment techniques, hygiene and product use. Strong communication and customer-service skills are important, as the role involves understanding guest needs, recommending suitable treatments and ensuring a relaxing experience. Applicants should be well groomed, physically fit, dependable and comfortable working flexible shifts, weekends and public holidays. Experience with luxury hospitality, additional beauty certifications and knowledge of wellness products would be advantageous.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and city properties across Asia, the Middle East, Europe and other international destinations. The company is known for personalised service, comfortable surroundings and its guiding philosophy of Asian hospitality. Its Malaysian portfolio includes luxury resorts and hotels in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Sayang. Shangri-La properties commonly provide accommodation, dining, spa, conference and leisure facilities, creating a wide range of employment opportunities in guest services, wellness, food and beverage, engineering and administration. Employees typically work in a structured international environment with training, service standards and opportunities for career development. Benefits vary by property but may include meals, uniforms, staff accommodation or allowances, medical coverage, incentives and discounted stays.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, especially in hotels, resorts, spas, restaurants and tourism services. Langkawi is known for beaches, island living and resort work, while Penang combines heritage culture, excellent food and a lively urban lifestyle. Sabah offers nature, diving and a slower pace, though transport and some services can be more limited. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism. Living costs vary, with resort islands often providing staff meals or accommodation. Foreign employees normally need an employer-sponsored Employment Pass or other approved work permission and should not begin work on a tourist visa. Confirm sponsorship, contract terms, accommodation, medical checks and relocation costs before accepting an offer. Climate is hot and humid year-round, with monsoon conditions varying by region.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...