The Sales Manager is responsible for driving room, conference, event and other revenue opportunities for Shangri-La in Malaysia. Typical requirements include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of local and international markets, and excellent communication and negotiation skills. The candidate is expected to build relationships with corporate clients, travel agencies and event organisers, develop and implement sales plans, meet revenue targets, prepare forecasts and reports, and represent the hotel professionally. Strong networking ability, commercial awareness, teamwork, flexibility and familiarity with hotel sales systems are important. Fluency in English is generally expected, while additional local or regional languages may be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive properties located in major cities and resort destinations. Shangri-La hotels commonly offer accommodation, restaurants, wellness facilities, meetings and events, and leisure experiences for business and holiday guests. In Malaysia, the company operates established properties serving corporate travellers, tourists, groups and conferences. Employees typically work in a structured international environment with opportunities for training, cross-department experience and career progression. The Sales Manager role supports the commercial performance of the property by developing client relationships, attracting business and helping maintain the hotel’s market position.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and international business. Popular destinations include Langkawi, Penang, Kota Kinabalu and the Perhentian Islands, while Kuala Lumpur and major mainland cities provide the widest professional opportunities. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with festivals, varied food and generally welcoming communities. Lifestyle costs are moderate compared with many major Asian cities, although central Kuala Lumpur and resort islands can be more expensive. English is widely used in hospitality and business; Malay is the official language. Foreign employees normally need an employer-sponsored Employment Pass, and approval depends on the role, salary and qualifications. Candidates should confirm visa arrangements, accommodation, medical coverage and relocation support before accepting an offer. Island living can be relaxed but may involve seasonal work, limited transport and higher logistics costs.
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