The Team Leader at The Line is responsible for supporting daily restaurant operations, supervising service staff, coordinating seating and guest requests, and maintaining Shangri-La’s standards for food service, hygiene and hospitality. Candidates are generally expected to have experience in a hotel, restaurant or fine-dining environment, strong communication skills, good knowledge of service procedures and the ability to lead a multicultural team. The role requires a professional appearance, customer-focused attitude, flexibility to work shifts, weekends and public holidays, and the ability to remain calm during busy periods. Familiarity with point-of-sale systems and fluent English would be advantageous.
Shangri-La is an international luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates luxury hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other destinations. Shangri-La is known for warm Asian hospitality, high service standards and a strong focus on personalized guest experiences. Shangri-La Singapore is a prominent urban resort located near Orchard Road, offering guest rooms, restaurants, event facilities, gardens and wellness services. The Line is one of its signature dining venues, recognized for buffet dining and live cooking stations serving international cuisine. Employees typically work in a multicultural environment with structured training, career development opportunities and high expectations regarding grooming, teamwork and guest service.
Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and healthcare. Hospitality jobs are available in luxury hotels, restaurants, resorts and event venues, although competition can be strong. The culture is multicultural, English-speaking and generally orderly, with Chinese, Malay, Indian and international influences. Public transport is efficient, healthcare is high quality and the city is safe, clean and convenient, though accommodation and daily expenses can be costly. Singapore has a hot, humid climate throughout the year. Foreign employees normally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to government salary, qualification and quota requirements. Candidates should secure a job offer before relocating, arrange housing in advance and budget for deposits, transport and living costs.
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