The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-floor guests. Requirements typically include a diploma or degree in hospitality, several years of experience in luxury hotels or executive lounges, strong English communication, leadership ability, and sound knowledge of guest-relations standards. The successful candidate is expected to manage associates, coordinate breakfast and evening service, handle guest requests and complaints, maintain presentation and hygiene standards, monitor costs, and support departmental targets. Flexibility, cultural awareness, attention to detail, and a warm, professional manner are essential. Experience with hotel systems and an additional language would be advantageous.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group established in 1971. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined service, comfortable accommodation, extensive dining facilities, and its distinctive tradition of warm Asian hospitality. Shangri-La properties commonly provide structured training, career development, staff accommodation or meals in selected locations, and benefits that may include medical coverage and service-charge participation. In Indonesia, the group has operated high-end properties serving both business and leisure travelers. Employees are generally expected to demonstrate professionalism, genuine care for guests, teamwork, cultural sensitivity, and consistent attention to detail. Conditions and benefits vary by hotel, position, and local employment regulations.
Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands. Bali has the largest concentration of luxury hotels, restaurants, wellness businesses, and tourism roles, while Jakarta and Surabaya provide stronger corporate and city-hotel markets. Indonesian workplace culture values politeness, hierarchy, teamwork, and respectful communication; learning basic Bahasa Indonesia is highly useful. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although popular tourist areas can be expensive. Foreign employees normally need employer sponsorship, a work authorization, and the appropriate limited-stay work visa or KITAS; working on a tourist visa is not permitted. Employers usually guide the application process and may provide accommodation, meals, insurance, flights, or relocation support, depending on the contract. Candidates should confirm salary, service charge, housing, tax, medical cover, and visa responsibilities before accepting an offer.
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