Learning & Development Manager

Job Description

The Learning & Development Manager is expected to lead training strategy, coordinate onboarding and service-development programmes, identify capability gaps, and evaluate learning effectiveness. Candidates typically need a diploma or degree in human resources, hospitality, education, or a related field, together with several years of training or hotel experience. Strong facilitation, communication, coaching, presentation, and organisational skills are essential. Experience with learning platforms, competency frameworks, performance development, and Malaysian employment practices is beneficial. The successful candidate should be confident working with colleagues at all levels, promote Shangri-La service standards, manage training records and budgets, and build a positive culture of continuous learning.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired service, warm guest care, and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its Malaysian portfolio includes established city and resort properties, offering careers across hotel operations, food and beverage, events, finance, human resources, and learning and development. Shangri-La places strong emphasis on service culture, colleague development, internal mobility, and guest satisfaction. A Learning & Development Manager would generally work closely with department leaders to strengthen employee capability, support service standards, and maintain training programmes aligned with the individual property's business goals.

Destination Guide

Malaysia offers varied lifestyle choices rather than one single island destination. Langkawi is a relaxed resort island with beaches, nature, and a growing hospitality job market, while Penang combines heritage culture, excellent food, and a lively urban environment. Sabah and Sarawak on Borneo provide opportunities in resorts, tourism, conservation, and city hotels, with access to rainforests and outdoor activities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences, and English is widely used in business and hospitality. Living costs are generally moderate, though Kuala Lumpur and popular resort areas can be more expensive. Foreign employees normally need an employer-sponsored Employment Pass, with approval dependent on the role, salary, qualifications, and current immigration rules. Employers may assist with permits, accommodation, flights, and relocation, but these benefits should be confirmed before accepting an offer.