The Front Office Officer welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, responds to requests, and coordinates with housekeeping and other departments. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, and good knowledge of English; Cantonese and Mandarin are valuable in Hong Kong. Familiarity with hotel systems, cash handling, complaint resolution, and shift work is advantageous. Shangri-La expects a courteous, detail-oriented team member who can remain calm under pressure, deliver personalised service, protect guest privacy, and maintain the hotel’s service standards across rotating shifts, weekends, and public holidays.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for attentive service, comfortable accommodation, dining, wellness facilities, and strong local character. Shangri-La Hotels in Hong Kong serve business and leisure travellers and typically offer extensive restaurants, meeting facilities, guest services, and luxury amenities. The company places emphasis on genuine hospitality, professional development, teamwork, and creating memorable guest experiences. Employees may receive structured training, staff benefits, meal or transportation support, and opportunities to develop within the group, although packages vary by property and position.
Hong Kong is a compact, highly connected city with major opportunities in hotels, restaurants, tourism, finance, retail, aviation, and professional services. Its culture combines Cantonese traditions, international influences, festivals, efficient public transport, and a fast-paced working style. Lifestyle options range from dense urban neighbourhoods and excellent dining to beaches, hiking trails, islands, and country parks. Housing is expensive, so many newcomers share accommodation or live farther from Central and use the MTR. Most overseas employees need an employment visa sponsored by their employer and must obtain approval before starting work; dependants may qualify for related visas. Employers commonly expect a valid passport, qualifications or experience, medical documentation where required, and a clean background. English is widely used in hotels, while Cantonese and Mandarin improve employability and daily integration.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...