The Assistant Outlet Manager supports the Outlet Manager in running daily restaurant, bar, or dining operations. Requirements typically include a diploma or degree in hospitality, food and beverage experience, strong leadership skills, and good spoken English; additional languages are useful in Malaysia’s international hotel environment. The successful candidate is expected to supervise service standards, coordinate staffing, handle guest requests and complaints professionally, monitor stock and operating costs, train team members, and ensure compliance with hygiene, safety, and company procedures. Flexibility for shifts, weekends, and public holidays is essential. Shangri-La would also expect a polished appearance, commercial awareness, teamwork, and a genuine commitment to creating memorable guest experiences.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, welcoming atmosphere, and high-quality accommodation, dining, and resort experiences. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La properties in Malaysia are known for combining local culture with international hospitality standards and may offer restaurants, banquet facilities, wellness services, recreational activities, and business amenities. Employees generally work in structured, guest-focused environments with opportunities for professional training and career progression. The Assistant Outlet Manager role supports Shangri-La’s emphasis on attentive service, operational consistency, teamwork, and personalized guest care. Exact duties, benefits, and salary may vary according to the property, outlet, experience level, and applicable service-charge arrangements.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca, and resort islands such as Perhentian, Redang, and Tioman. Hotels, restaurants, resorts, airlines, tourism companies, and event businesses regularly seek supervisors and experienced food-and-beverage staff. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences, and English is widely used in tourism workplaces. Lifestyle varies from busy city living to relaxed beach or island communities; costs are generally moderate, although resort locations can be seasonal and more expensive. Foreign nationals normally need an employer-sponsored Employment Pass or another approved work authorization before starting work. Employers usually handle much of the application process, while candidates must provide passports, qualifications, references, and medical or immigration documents where required. Confirm current rules with Malaysian immigration authorities and the employer before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...