Assistant Front Office Manager

Job Description

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and daily lobby activities. Requirements typically include a diploma or degree in hospitality or a related field, several years of front-office experience, and previous supervisory experience in an international hotel. The candidate should have strong communication, leadership and problem-solving skills, a professional appearance, sound knowledge of hotel systems and excellent English. The role expects a guest-focused approach, effective coordination with other departments, the ability to handle complaints calmly, and flexibility to work shifts, weekends and public holidays while maintaining Shangri-La service standards.

Company Info

Shangri-La Group is a Singapore-founded luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for its warm Asian hospitality, personalised guest service and properties located in major cities and resort destinations. Shangri-La Singapore is a well-established luxury hotel known for its extensive facilities, restaurants, gardens, meeting spaces and international clientele. Employees generally work in a multicultural environment with structured service standards, training opportunities and career pathways across the group. The company recruits for operational, culinary, commercial, corporate and leadership positions, although specific benefits, working conditions and development opportunities vary by property and employment contract.

Destination Guide

Singapore is a highly developed city-state with strong opportunities in hospitality, tourism, food and beverage, aviation, retail, finance, technology and healthcare. Its culture combines Chinese, Malay, Indian and Western influences, reflected in local festivals, languages and cuisine. Life is generally safe, efficient and convenient, with excellent public transport, healthcare and extensive shopping and dining options. Housing can be expensive, especially near central districts, so many employees compare shared accommodation and neighbourhood commuting costs. Foreign workers usually need an employer-sponsored work pass; hospitality professionals commonly use an S Pass or Employment Pass, subject to government eligibility rules and salary requirements. Employers normally assist with the application, but approval is not guaranteed. New arrivals should budget for rent, deposits, transport and healthcare, and verify contract terms, shift patterns and accommodation support before relocating.