Sales Coordinator

Job Description

The Sales Coordinator supports the hotel’s sales team by managing enquiries, preparing proposals, updating customer records, coordinating appointments and assisting with sales activities and events. Candidates should have a diploma or degree in hospitality, business, marketing or a related field, preferably with hotel or administrative experience. Strong organisation, communication and follow-up skills are essential, along with proficiency in Microsoft Office and hotel systems. The role requires professional presentation, attention to detail, customer focus and the ability to manage multiple deadlines. Fluency in English is normally required; Cantonese and Mandarin are valuable for working with local and international clients. The candidate is expected to work cooperatively, respond promptly and represent Shangri-La’s service standards.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for personalised service, comfortable accommodation, restaurants, wellness facilities and business and event services. Shangri-La places strong emphasis on genuine hospitality, cultural understanding, employee development and high service standards. In Hong Kong, the group operates well-established luxury hotels serving corporate travellers, leisure guests, meetings and social events. A Sales Coordinator typically works closely with sales managers, event teams, reservations and hotel operations to support client relationships and revenue generation. Benefits and working conditions vary by property and may include staff meals, uniform, medical coverage, hotel discounts, training and opportunities for career progression within the wider group.

Destination Guide

Hong Kong offers strong opportunities in hospitality, tourism, events, retail, finance, technology and international business. The city is fast-paced and highly multicultural, with Cantonese as the main local language and English widely used in hotels and professional workplaces; Mandarin is also valuable. Life combines dense urban neighbourhoods, excellent public transport, international dining and shopping with beaches, hiking trails and outlying islands. Housing is expensive, so many newcomers share accommodation or live in areas connected by the MTR. Foreign employees generally need an employment visa sponsored by their employer, and the role must meet immigration requirements regarding qualifications, salary and local labour-market conditions. Candidates should arrange an approved employment contract before starting work. Moving costs, health insurance, banking, tax registration and accommodation deposits should be planned in advance. Hong Kong is convenient and rewarding, but demanding working hours and high living costs should be considered.