The Captain – In-Room Dining leads daily room-service operations, coordinates order taking and delivery, checks food presentation and service standards, and supports guest requests. Candidates should have relevant hotel or restaurant experience, preferably in a luxury property, with strong knowledge of food and beverage service. Good spoken English and communication skills are important; Cantonese or Mandarin is an advantage. The role requires leadership, attention to detail, sound product knowledge, and the ability to work shifts, weekends, and public holidays. Shangri-La expects a polished, guest-focused professional who can coach team members, resolve service issues calmly, maintain hygiene standards, and deliver efficient, personalized service.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong and recognized for its Asian-inspired approach to service. It operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels are known for refined accommodation, extensive dining facilities, attentive personal service, and strong emphasis on guest experience. The group also invests in employee training, internal career development, and workplace service culture. In Hong Kong, its properties serve business travelers, leisure guests, long-stay residents, and large-scale events. Employees typically work in multicultural teams and follow detailed brand standards covering service, safety, presentation, and guest care. Benefits may vary by property and can include service charge, meals, uniforms, medical coverage, leave, and staff-rate accommodation or travel privileges.
Hong Kong offers broad opportunities in luxury hotels, restaurants, tourism, retail, finance, technology, and international business. Its culture blends Cantonese traditions with global influences; festivals, temples, markets, dim sum, and a fast-paced urban lifestyle are central to everyday life. Hong Kong Island, Kowloon, and the New Territories provide excellent public transport, hiking trails, beaches, and a busy dining and nightlife scene. Housing is expensive, so newcomers often compare staff accommodation, shared flats, and districts connected by the MTR. Foreign professionals generally need an employer-sponsored work visa, commonly through the General Employment Policy, and must secure approval before starting work. Employers usually provide guidance, but candidates should prepare a passport, qualifications, employment records, and health or identity documents. Relocation is convenient, although high rent, compact homes, humidity, and working shifts should be considered carefully.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...