The Senior Human Resources Executive is expected to support daily HR operations, including recruitment, onboarding, employee relations, performance management, training coordination, attendance and personnel records. Candidates should have a degree or diploma in Human Resources, Business Administration or a related discipline, with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian employment practices, communication skills and confidentiality are important. The successful candidate should be approachable, organised, service-oriented and able to work independently while supporting managers and employees in a fast-paced resort environment. Familiarity with HR systems and proficiency in English and Malay would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high service standards and comprehensive guest facilities, including dining, wellness, events and family experiences. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. The company places strong emphasis on employee development, service excellence, teamwork and creating memorable guest experiences. A Senior Human Resources Executive typically works closely with department heads and colleagues to maintain a positive workplace, support talent development and ensure that hotel policies and local employment requirements are followed.
For a resort-based role, Penang is one of Malaysia’s most attractive island destinations. Job opportunities are concentrated in hotels, restaurants, tourism, retail, healthcare, education and technology, with George Town providing the widest employment market. The island combines a multicultural heritage, UNESCO-listed architecture and a famous food scene with beaches and a relaxed coastal lifestyle. English is widely used in tourism and business, while Malay, Mandarin and other languages are common. Living costs are generally lower than Kuala Lumpur, although rents near George Town and Batu Ferringhi can be higher. Foreign employees normally require an employer-sponsored Employment Pass, and the company must handle the relevant immigration approval before work begins. Candidates should confirm accommodation, transport, medical coverage and relocation support in the offer. Penang has an international airport, ferries, buses and e-hailing services, making travel convenient.
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