Team Leader, Shophouse

Job Description

The Team Leader, Shophouse is expected to supervise daily operations, coordinate service, maintain quality and presentation standards, and support the team in delivering a welcoming guest experience. Requirements typically include previous experience in restaurant, café, retail, or hospitality operations, strong communication skills, customer-service confidence, and the ability to lead staff during busy periods. The successful candidate should be organised, hands-on, attentive to detail, and comfortable handling guest enquiries, cash or point-of-sale procedures, stock checks, opening and closing duties, and basic reporting. Flexibility to work shifts, weekends, and public holidays is normally required. Knowledge of food safety and luxury hospitality standards would be advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for its hotels, resorts, restaurants, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other global destinations. Shangri-La Singapore is a well-established luxury hotel known for its extensive gardens, premium accommodation, dining venues, meeting facilities, and attentive guest service. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and a strong focus on hospitality excellence. A Team Leader, Shophouse would contribute to the smooth running of a guest-facing outlet, helping maintain service quality, coach colleagues, and represent the Shangri-La brand in everyday interactions with customers.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, and healthcare. Its culture is multicultural, blending Chinese, Malay, Indian, and international influences, with English widely used at work. The lifestyle is safe, clean, efficient, and convenient, although housing and daily expenses can be high. Public transport is excellent, and beaches, parks, cultural districts, and regional travel are easily accessible. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers usually guide successful candidates through the application process. Before relocating, applicants should confirm accommodation costs, medical coverage, contract terms, work-pass eligibility, and whether meals, transport, or staff housing are included.