The Order Taker - In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming special requests, and coordinating with the kitchen and service teams for prompt delivery. Candidates should have strong communication and telephone skills, a polite and professional manner, good English, and preferably Cantonese or Mandarin. Previous experience in hotel, restaurant, or guest service operations is advantageous. The role requires attention to detail, product knowledge, teamwork, composure during busy periods, and flexibility to work shifts, weekends, and public holidays. A genuine commitment to Shangri-La service standards and guest satisfaction is expected.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, personalized service, and high-quality hotels and resorts worldwide. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under the Shangri-La, Kerry, JEN, and Traders brands. Its Hong Kong hotels serve business travelers, leisure guests, and major events, offering accommodation, restaurants, bars, wellness facilities, and extensive conference services. Shangri-La places strong emphasis on guest care, teamwork, professional development, and cultural understanding. Employees typically work in structured hotel environments with opportunities to gain experience across food and beverage, rooms, events, and other hospitality departments.
Hong Kong offers strong employment opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Its culture combines Cantonese traditions with global influences, and English is widely used in professional settings; Cantonese is valuable for customer-facing roles. Life is fast-paced, highly connected, and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and vibrant nightlife. Housing can be expensive, especially near central districts, so many employees live in Kowloon or the New Territories. Overseas candidates normally need an employer-sponsored employment visa before starting work. Approval generally depends on a confirmed offer, suitable qualifications or experience, and proof that the role cannot readily be filled locally. Applicants should confirm visa, accommodation, medical, and tax arrangements directly with the employer.
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