The Duty Manager supports the daily operation of the hotel, ensuring smooth guest services across front office and other departments. Responsibilities typically include supervising colleagues, handling guest requests and complaints, coordinating arrivals and departures, monitoring service standards, managing emergencies, and acting as the senior manager on duty. Candidates should have hotel operations or front-office experience, strong communication and leadership skills, sound judgement, and the ability to remain calm under pressure. Experience with hotel systems, shift work, and multicultural teams is advantageous. Shangri-La expects a professional, service-focused candidate who can uphold luxury hospitality standards and work flexibly, including weekends and public holidays.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its warm Asian hospitality, refined guest experiences, and the Shangri-La service culture. Its Singapore property, Shangri-La Singapore, is a large luxury hotel near Orchard Road, offering accommodation, restaurants, meeting facilities, leisure amenities, and extensive gardens. Employees typically work in a multicultural environment with structured service standards and opportunities for training and career development. The company places strong emphasis on genuine care, professionalism, guest satisfaction, teamwork, and consistent operational excellence.
Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and logistics. Its hospitality sector serves both international visitors and business travellers, creating demand for experienced supervisors and managers. The culture is multicultural, disciplined, and generally respectful, with English widely used at work. Lifestyle is convenient and safe, with excellent public transport, diverse food, shopping, parks, and efficient public services. Housing can be expensive, especially near central areas, so many workers choose locations close to MRT lines outside the city centre. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications, and government approval. Candidates should confirm eligibility, contract benefits, accommodation arrangements, medical coverage, and relocation support before accepting an offer.
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