Floor Supervisor

Job Description

The Floor Supervisor is responsible for supervising daily restaurant or dining-floor operations, maintaining service standards, coordinating team members, and ensuring an excellent guest experience. Candidates should have previous experience in hospitality or food and beverage service, strong communication and leadership skills, and good knowledge of service procedures. The role requires a professional appearance, attention to detail, the ability to handle guest concerns calmly, and flexibility to work shifts, weekends, and public holidays. Familiarity with hotel point-of-sale systems and relevant food safety practices is advantageous. The successful candidate is expected to motivate staff, support smooth service, assist with training, and uphold Shangri-La's quality and hospitality standards.

Company Info

Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for warm Asian hospitality, high service standards, and distinctive hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other destinations, offering accommodation, restaurants, wellness facilities, meetings, and event services. Shangri-La Singapore is located near the Botanic Gardens and provides a range of luxury rooms, restaurants, recreational facilities, and guest experiences. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and strong emphasis on customer care. The company values professionalism, teamwork, integrity, courtesy, and continuous improvement. A Floor Supervisor supports these principles by leading frontline service teams and ensuring that guests receive efficient, attentive, and personalised service throughout their visit.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is convenient and generally safe, with excellent public transport, modern amenities, diverse food, shopping, and extensive urban parks. Accommodation and daily expenses can be high, especially in central areas, so employees should budget carefully or explore housing farther from the city centre. Foreign workers usually need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector requirements. Applicants should confirm eligibility and current rules with Singapore's Ministry of Manpower. Relocation normally involves securing employment first, arranging a pass, finding housing, and obtaining local banking and healthcare access.