Guest Relations Officer

Job Description

The Guest Relations Officer welcomes guests, manages enquiries, supports check-in and check-out, handles feedback, coordinates special requests, and helps create a personalised hotel experience. Candidates typically need hospitality or customer-service experience, strong English communication skills, a pleasant and professional manner, and confidence dealing with guests from different cultures. Knowledge of hotel operations and additional languages is advantageous. The role requires flexibility for shifts, weekends, and public holidays, together with good organisation, problem-solving ability, attention to detail, and a genuine service mindset. The successful candidate is expected to represent Shangri-La professionally, anticipate guest needs, resolve concerns discreetly, and work effectively with front office and other hotel departments.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, personalised service, and high standards in accommodation, dining, wellness, and guest experiences. Shangri-La Hotel Singapore is a prominent luxury property set in landscaped grounds near Orchard Road, offering guestrooms, restaurants, event facilities, and extensive leisure amenities. Employees work in a multicultural environment and are generally expected to demonstrate courtesy, professionalism, teamwork, and attention to detail. The company provides opportunities across hotel operations, including guest services, food and beverage, housekeeping, culinary, engineering, sales, and administration. Benefits and career development opportunities vary according to the position and employment contract.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, and retail. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its food, festivals, languages, and neighbourhoods. The lifestyle is safe, efficient, and convenient, with excellent public transport, modern shopping areas, parks, beaches, and diverse dining. Living costs are relatively high, especially for accommodation, so employees should budget carefully and compare housing options before relocating. Foreign workers generally require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation; approval is handled through Singapore's Ministry of Manpower. New arrivals should arrange valid travel documents, suitable accommodation, health insurance where required, and a local bank account. Singapore's warm, humid climate is consistent year-round, with frequent rain.