The Director of Business Development, RSR & GSH is expected to lead commercial strategy and revenue-generating activities for Shangri-La’s Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a bachelor’s degree in hospitality, business, marketing or a related field, substantial experience in hotel sales, business development or commercial leadership, and strong knowledge of local and international markets. The successful candidate should demonstrate excellent negotiation, communication and relationship-management skills, with experience developing corporate, leisure, group and MICE business. Expectations include achieving revenue targets, building strategic partnerships, guiding sales and marketing teams, analysing market trends, and representing both resorts professionally. Familiarity with luxury hospitality and regional travel networks is highly desirable.
Shangri-La Group is a prominent luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels and several distinctive resort properties. The group is recognised for personalised Asian hospitality, high service standards and a strong focus on guest experience. In Malaysia, Shangri-La operates well-known properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. The Rasa Sayang Resort and Golden Sands Resort are located in Batu Ferringhi, Penang, serving luxury leisure travellers, families, corporate clients and group events. Employees can expect a professional, multicultural environment with opportunities to work across hotel sales, marketing, events and resort operations.
Malaysia offers strong opportunities in hotels, resorts, tourism, events, aviation, food and beverage, and travel services, particularly in Penang, Langkawi, Sabah and Kuala Lumpur. Penang combines beaches, heritage streets, excellent food and a relaxed urban lifestyle; Langkawi offers a quieter island setting focused on resorts and nature. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hospitality. Living costs are generally moderate, although popular resort areas can be expensive. Employers normally sponsor an Employment Pass for eligible expatriate employees, with approval required before starting work; requirements vary by nationality, role and salary. Relocating candidates should confirm sponsorship, tax, housing, healthcare and dependent arrangements with Shangri-La. Malaysia has a warm tropical climate, so newcomers should prepare for high humidity and seasonal rain.
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