The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy by developing business from resort, leisure, group, and wholesale market segments. Requirements typically include a degree or diploma in hospitality, tourism, business, or a related field, together with several years of hotel sales experience, preferably in an international luxury property. The candidate should understand Malaysia’s travel and hospitality markets, maintain strong relationships with corporate and travel-trade partners, and demonstrate proven results in revenue generation. Excellent communication, negotiation, presentation, networking, and leadership skills are expected. The role also requires market analysis, account management, sales planning, forecasting, participation in trade events, and close cooperation with revenue management, reservations, marketing, and operations teams.
Shangri-La is a leading international luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event experiences. Its Malaysian portfolio includes established city hotels and resort properties serving business, leisure, group, and international travel markets. Shangri-La places strong emphasis on guest satisfaction, employee development, cultural awareness, and responsible business practices. Sales leaders are generally expected to represent the brand professionally, build long-term relationships with corporate and travel partners, and support commercial performance across multiple market segments. Benefits may include service charge, accommodation or relocation support, meals, insurance, staff rates, training, and other hotel-specific privileges.
Malaysia offers diverse hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and coastal resort areas. Sales professionals can find roles with international hotel groups, resorts, convention venues, airlines, destination companies, and travel agencies. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business and tourism. Lifestyle options range from busy urban living and excellent food to beaches, rainforests, diving, and island communities. Langkawi, Penang, and Sabah are particularly attractive for resort careers, while Kuala Lumpur provides broader corporate opportunities. Foreign employees normally need an employer-sponsored Employment Pass, and the company must meet Malaysian immigration requirements before work begins. Candidates should confirm visa eligibility, contract terms, accommodation, tax treatment, healthcare, and relocation assistance. Costs are generally moderate, although central Kuala Lumpur and popular resort islands can be more expensive.
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