The Service Centre Officer supports hotel guests by handling telephone calls, service requests, enquiries and internal communication efficiently and courteously. Typical requirements include previous experience in hotel operations, guest services or a related customer-service role, strong spoken English and Cantonese, good communication and computer skills, and the ability to remain calm while multitasking. Mandarin may be an advantage. The successful candidate is expected to provide prompt, accurate and personalised assistance, record requests carefully, coordinate with relevant departments, protect guest confidentiality and maintain Shangri-La’s service standards. Flexibility to work shifts, weekends and public holidays is normally required.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other destinations. The group is recognised for its Asian-inspired hospitality, personalised guest service and strong emphasis on warmth, care and attention to detail. Shangri-La hotels typically offer accommodation, restaurants, conference facilities, wellness services and leisure experiences for business and leisure travellers. Employees work in multicultural teams and are expected to uphold high standards of professionalism, courtesy and operational excellence. The company also provides opportunities across hotel operations, food and beverage, engineering, sales, finance and corporate functions. Its Hong Kong properties serve a wide range of international guests and offer structured experience for candidates seeking to develop a career in luxury hospitality.
Hong Kong is a compact, highly connected city with strong opportunities in hotels, tourism, restaurants, finance, retail, technology and professional services. Its culture blends Chinese traditions with international influences, and Cantonese is widely used alongside English and Mandarin. The lifestyle is energetic, convenient and urban, with excellent public transport, diverse dining, shopping, hiking trails and nearby islands and beaches. Housing can be expensive, especially in central districts, so many workers choose locations connected by the MTR. Foreign nationals normally need an employment visa arranged with support from their employer before starting work; applications generally require a confirmed offer, suitable qualifications and proof that the role meets immigration requirements. New arrivals should budget for rent, deposits, transport and healthcare, and check tax, visa and employment conditions carefully. Hong Kong’s humid summers and typhoon season are also important practical considerations.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...