The Business Development Manager - MICE is responsible for generating business from meetings, incentives, conferences and exhibitions, with a focus on corporate and group clients. Requirements typically include a degree or diploma in hospitality, business or marketing, proven hotel sales experience, and strong knowledge of the UAE MICE market. The candidate should have an established corporate and agency network, excellent negotiation and communication skills, commercial awareness, and confidence presenting proposals. Expectations include achieving revenue targets, developing long-term client relationships, preparing quotations and contracts, coordinating with hotel departments, monitoring market activity, and representing Shangri-La professionally at trade shows and client events.
Shangri-La is a global luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired warmth, personalised service and elegant hotels and resorts. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels serve leisure travellers, corporate guests, families and major events, offering accommodation, restaurants, wellness facilities and conference services. In the United Arab Emirates, the group has established luxury properties serving important business and tourism markets. Employees generally work in a multicultural environment with structured service standards, training opportunities and an emphasis on guest satisfaction. A Business Development Manager - MICE would support the commercial performance of the hotel by attracting meetings, incentives, conferences and exhibitions, strengthening client partnerships and contributing to the brand’s reputation among corporate and event customers.
The UAE is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest hospitality and MICE job markets. Opportunities are available in luxury hotels, resorts, airlines, restaurants, events, tourism, retail and corporate services. The culture combines Islamic traditions, Emirati heritage and a highly international population; modest dress and respectful behaviour are expected in public and workplaces. Lifestyle options range from beaches and desert activities to shopping, dining and major cultural events, although housing and schooling can be expensive. Most expatriate employees require employer-sponsored residence and work visas, with medical checks and Emirates ID registration. Employers commonly provide health insurance and may offer accommodation, transport or air-ticket benefits. Candidates should confirm contract terms, probation, benefits and relocation support before accepting an offer.
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