The Sales Manager is expected to drive hotel revenue by developing corporate, leisure, group and event business, maintaining strong client relationships, and achieving agreed sales targets. Typical requirements include a diploma or degree in hospitality, business, marketing or a related field, together with several years of hotel sales experience. Candidates should understand the Malaysian hospitality market, have strong communication and negotiation skills, and be confident presenting to clients. The role requires regular networking, sales calls, account management, market analysis and cooperation with revenue, reservations, events and hotel operations teams. Flexibility, professional presentation, commercial awareness and the ability to work under pressure are important.
Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its warm Asian hospitality. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties typically offer accommodation, restaurants, meetings and events, wellness facilities and leisure experiences. In Malaysia, the group has established hotels and resorts serving business travellers, families, luxury leisure guests and corporate events. The company places strong emphasis on guest service, operational excellence, employee development and creating memorable experiences. A Sales Manager working for Shangri-La would generally collaborate with commercial and operational teams to grow business while protecting the brand’s premium positioning and maintaining long-term relationships with corporate accounts, travel partners, event planners and other market segments.
Malaysia offers varied career opportunities in hotels, resorts, restaurants, tourism, events, retail and international business. Kuala Lumpur is the main commercial centre, while Penang, Langkawi, Kota Kinabalu, Melaka and Johor provide strong hospitality and travel markets. Malaysian culture combines Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Lifestyle costs are moderate compared with many international destinations, although central Kuala Lumpur and popular resort islands can be more expensive. Malaysia’s islands offer beaches, diving, rainforest activities and a relaxed outdoor lifestyle, but transport and services may be seasonal. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling approval and documentation. Candidates should confirm passport, medical, dependent and tax requirements before relocating. Salaries, accommodation, transport and service-charge arrangements should be clarified in the employment offer.
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