The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring a polished and personalized experience for VIP and Club guests. Requirements typically include a hospitality or hotel management background, several years of front office, guest relations, or executive lounge experience, strong English communication, and familiarity with hotel systems. The successful candidate is expected to lead and coach the team, manage service standards, handle guest concerns professionally, coordinate with housekeeping and food and beverage departments, and maintain accurate operational controls. A warm personality, discretion, cultural awareness, commercial understanding, and the ability to work flexible shifts, weekends, and public holidays are important.
Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for warm, personalized service. The company operates luxury hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other key destinations. Its properties are known for high service standards, elegant facilities, restaurants, wellness offerings, and strong attention to local hospitality traditions. Shangri-La places emphasis on genuine care, guest satisfaction, employee development, teamwork, and cultural understanding. In Indonesia, the group has operated prominent properties serving business travelers, leisure guests, and international events. Employees generally work in a structured, multicultural environment with opportunities to build careers across hotel departments and destinations. Benefits vary by property and may include service charge, meals, uniforms, insurance, staff rates, training, and internal mobility.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other resort islands, with demand for hotel managers, guest relations specialists, food and beverage staff, chefs, and wellness professionals. Jakarta, on Java, is a major business and career center, while Bali is more resort-focused and attracts a large international community. Indonesian culture values politeness, respect for hierarchy, community, and religious diversity. Lifestyle varies from busy metropolitan living to relaxed beach communities, although traffic and tropical weather can be challenging. Foreign employees usually need employer sponsorship and an appropriate work permit and stay permit, commonly arranged through the hiring company before starting work. Requirements, fees, and eligibility can change, so candidates should confirm details with Shangri-La and Indonesian immigration authorities. Relocation packages may include accommodation, transport, meals, insurance, and flights, depending on the contract.
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