Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. Strong knowledge of learning needs analysis, facilitation, coaching, performance development and training records is expected. The candidate should communicate confidently in English, work well with department heads and demonstrate excellent organisation, presentation and interpersonal skills. Experience with Shangri-La standards, hospitality systems and Malaysian employment practices would be advantageous. The role requires a proactive, approachable professional who can build a learning culture and support colleagues at all levels.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for attentive service, distinctive local experiences and the brand philosophy of genuine care and warm Asian hospitality. Shangri-La hotels employ colleagues across guest services, food and beverage, rooms, engineering, finance, sales and learning and development. In Malaysia, the group operates established luxury properties and provides opportunities within a structured international hotel environment. Employees are generally expected to uphold high service standards, work collaboratively and demonstrate professionalism, cultural awareness and a strong commitment to guest satisfaction. Benefits may include meals, uniforms, medical coverage, staff rates, training opportunities and career mobility, depending on the property and employment contract.

Destination Guide

Malaysia is a multicultural country rather than a single island destination, combining the peninsula with Borneo and popular islands such as Langkawi, Penang, Tioman and Redang. Hospitality, tourism, retail, technology, healthcare and education offer employment opportunities, especially in Kuala Lumpur, Penang, Johor, Sabah and resort areas. Malay, Chinese and Indian influences shape local food, festivals and daily life, while English is widely used in business and hotels. Living costs vary: Kuala Lumpur is more expensive, while smaller cities and resort locations can be more relaxed and affordable. Climate is tropical, hot and humid year-round, with monsoon conditions varying by coast. Foreign employees normally need an employer-sponsored Employment Pass, issued subject to Malaysian immigration and expatriate approval requirements. Secure a written contract, confirm accommodation and benefits, and check current visa rules before relocating.