The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or hotel dining outlet at Shangri-La. Requirements typically include hospitality or related experience, strong knowledge of food and beverage service, staff supervision skills, and good spoken English; additional languages are an advantage. The successful candidate is expected to maintain service standards, coordinate shifts, handle guest requests and complaints professionally, monitor sales and operating costs, support training, and ensure hygiene, safety, and brand procedures are followed. Flexibility, leadership, attention to detail, and a guest-focused attitude are important, as the role may involve rotating shifts, weekends, and public holidays.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised service, comfortable accommodation, premium dining, and resort experiences. Its Malaysian properties include well-established hotels and resorts serving business travellers, families, and leisure guests. Shangri-La places strong emphasis on service culture, employee development, operational excellence, and creating memorable experiences for guests. Employees may benefit from structured training, international hospitality standards, staff benefits, and opportunities to progress across different departments or properties. An Assistant Outlet Manager would generally work in a fast-paced food and beverage environment while supporting the hotel’s reputation for warm, attentive, and professional service.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island-based work, particularly in Langkawi or Sabah, often provides a relaxed lifestyle, beaches, outdoor activities, and close-knit resort communities, while city locations offer broader career options and transport links. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, and daily life. Living costs vary, with resort islands sometimes having higher prices for imported goods. Foreign employees normally need an employer-sponsored Employment Pass, and the company generally handles the application and work authorisation process; employees should not begin work before approval. Candidates should confirm accommodation, meals, medical coverage, transport, contract terms, and relocation support. English is widely used in hotels, while Malay and other local languages are useful for everyday communication.
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