Front Office Executive

Job Description

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates with other hotel departments, and helps resolve guest concerns. Candidates are generally expected to have hospitality or front-office experience, strong English communication skills, professional grooming, computer literacy, and a customer-focused attitude. Knowledge of additional languages and hotel systems is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, together with good organisation, attention to detail, calm problem-solving, and the ability to deliver Shangri-La’s service standards consistently.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, personalised guest service, distinctive properties, and strong attention to comfort and quality. Its Malaysian operations include well-known city hotels and resort destinations, offering careers in rooms, food and beverage, wellness, events, engineering, and corporate functions. Employees are generally expected to demonstrate professionalism, teamwork, cultural sensitivity, and a genuine commitment to guest satisfaction. Shangri-La also provides opportunities to build international hospitality experience through structured training, operational exposure, and internal career development.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island jobs are common in front office, food and beverage, housekeeping, diving, wellness, and guest activities, especially during peak travel periods. Langkawi is relaxed and scenic, with beaches, forests, island excursions, and a multicultural community. Penang combines heritage, excellent food, and a more urban lifestyle, while Sabah provides nature, diving, and outdoor experiences. Living costs vary; resort islands may have fewer services and higher prices than mainland cities. English is widely used in hotels, while Malay is the national language. Foreign nationals normally need an employer-sponsored employment pass before starting work, and requirements depend on nationality, salary, and position. Candidates should confirm accommodation, transport, medical coverage, work-pass sponsorship, and seasonal conditions directly with the employer before relocating.