Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes in a Shangri-La hotel in Malaysia. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of hotel training or learning and development experience. The candidate should understand service standards, staff induction, compliance training and performance development. Strong communication, presentation, coaching and organisational skills are essential, along with confidence working with employees at different levels and backgrounds. The role expects a hands-on, approachable professional who can identify skills gaps, maintain training records, measure programme effectiveness and support the hotel’s service culture and business objectives.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, personalised service and strong attention to guest experience. Its Malaysian properties include prominent city hotels and resort destinations, supported by restaurants, meeting facilities, wellness services and leisure activities. Shangri-La places considerable emphasis on colleague development, service standards, inclusion and internal career progression. A Training Manager usually works closely with department heads and human resources to strengthen operational skills, leadership capability and consistent delivery of the brand promise. Employment may offer exposure to an international hotel environment, structured learning programmes and opportunities to progress within the wider group.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort areas, particularly in hotels, food and beverage, tourism, events and wellness. Langkawi and parts of Sabah provide an island-resort lifestyle, while Kuala Lumpur offers a busier urban environment, better transport and broader career options. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although Malay is the national language. Living costs vary, with resort islands often more expensive for imported goods and accommodation. Foreign hires generally need an employment pass sponsored by the employer, and should not begin work before approval. Employers normally guide the application, medical checks and documentation. Candidates should confirm housing, insurance, tax treatment, flights and contract terms before relocating. Malaysia has warm weather year-round, with monsoon conditions varying by coast.