The Service Centre Officer supports hotel guests by handling telephone calls, requests, enquiries and service coordination, often through the hotel’s central communication centre. Candidates typically need a pleasant telephone manner, strong English and Cantonese communication skills, customer-service experience and good computer literacy. Mandarin is advantageous. The role requires attentiveness, patience, accurate message-taking and the ability to remain professional during busy periods. The successful candidate is expected to respond promptly, coordinate effectively with hotel departments, maintain guest confidentiality and deliver Shangri-La’s service standards. Shift work, including evenings, weekends and public holidays, is normally required.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group operates under a service philosophy focused on genuine care, personalised guest experiences and high-quality hospitality. Shangri-La Hong Kong is one of the city’s leading luxury hotel properties, offering accommodation, restaurants, meeting facilities, spa services and extensive guest amenities. Employees generally work in a multicultural environment with structured hotel operations, training opportunities and professional service standards. The company recruits across front office, food and beverage, housekeeping, engineering, finance and other hospitality functions, making it a significant employer for people seeking careers in international luxury hotels.
Hong Kong is a compact, energetic city with excellent opportunities in hotels, restaurants, retail, finance, technology and international business. Hospitality roles are concentrated in Hong Kong Island, Kowloon and major resort areas, with strong demand for candidates who speak Cantonese, English or Mandarin. The culture blends Chinese traditions with international influences, and daily life offers outstanding public transport, diverse food, shopping, hiking and coastal escapes. Housing can be expensive, particularly near Central and popular districts, so many employees live in Kowloon or the New Territories and commute by MTR. Overseas employees generally need an employment visa sponsored by their employer, usually under the General Employment Policy, and must meet qualification and salary requirements. A valid work visa should be secured before beginning employment; dependants may also qualify for dependant visas.
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