Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel telephone calls, guest requests and service enquiries, ensuring messages are recorded and directed accurately. Requirements typically include good spoken and written English, a polite telephone manner, basic computer skills and the ability to remain calm under pressure. Previous experience in hotel operations, a switchboard or customer-service environment is advantageous. The successful candidate is expected to provide prompt, courteous and personalised assistance, protect guest confidentiality, coordinate effectively with hotel departments and work flexible shifts, including weekends and public holidays. Familiarity with Shangri-La service standards and additional languages may be beneficial.

Company Info

Shangri-La Singapore is a luxury five-star hotel located near Orchard Road, known for its landscaped grounds, elegant accommodation, restaurants, meeting facilities and warm Asian hospitality. It is part of Shangri-La Group, an international hotel company operating luxury hotels, resorts and city properties across Asia, the Middle East, Europe and other destinations. The Singapore property serves business travellers, leisure guests, families and events, with operations spanning rooms, food and beverage, guest services, wellness and banqueting. Employees are generally expected to deliver attentive, personalised service while working closely with multicultural teams. The hotel offers opportunities across operational and corporate functions, and may provide structured training, staff benefits and internal career development, subject to the position and employment terms.

Destination Guide

Singapore is a compact, highly connected island city with opportunities in hotels, restaurants, tourism, finance, technology, healthcare, logistics and retail. Hospitality work suits people who enjoy multicultural teams, structured service standards and shift-based schedules. The culture is modern and diverse, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle is convenient, safe and efficient, with excellent public transport, shopping, food centres, parks and international communities. Rent can be expensive, especially near central areas, so many workers share accommodation or live farther from the hotel. Foreign employees need an employer-sponsored work pass; the appropriate permit depends on nationality, salary, qualifications and sector quotas. Employers normally submit the application to Singapore’s Ministry of Manpower. Candidates should confirm pass eligibility, accommodation, medical requirements and contract benefits before relocating.