The Assistant Director of Sales will support commercial performance for Shangri-La's Rasa Sayang Resort and Golden Sands Resort, developing business from corporate, leisure, wholesale, group and travel-trade markets. The role typically requires strong hotel sales experience, proven knowledge of Malaysia's tourism and hospitality sectors, excellent negotiation and communication skills, and the ability to manage key accounts and sales targets. The successful candidate is expected to build long-term client relationships, identify new revenue opportunities, coordinate sales activities across departments, represent the resorts at trade events, prepare forecasts and reports, and coach sales colleagues. A degree or diploma in hospitality, business or marketing and good command of English are normally expected; additional languages and Penang market knowledge are valuable.
Shangri-La Group is a leading international hospitality company founded in Hong Kong, with luxury hotels, resorts and residences across Asia, the Middle East, Europe, Africa and North America. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, well-developed guest experiences and a strong focus on service quality. In Malaysia, Shangri-La operates prominent properties including Rasa Sayang Resort & Spa and Golden Sands Resort in Penang, as well as hotels in Kuala Lumpur and other destinations. The company offers career opportunities across rooms, food and beverage, sales, finance, engineering, wellness and management. Employees generally work in a multicultural environment where service standards, teamwork, commercial awareness and professional development are highly valued.
Penang Island is one of Malaysia's best-known places to work and live, combining a busy tourism economy with a relaxed coastal lifestyle. Major opportunities are found in hotels, resorts, restaurants, events, travel agencies, healthcare, education, technology and shared services. George Town offers heritage architecture, cafés, markets and a diverse mix of Malay, Chinese, Indian and international cultures, while Batu Ferringhi is popular for beaches and resort employment. Living costs are generally lower than Kuala Lumpur, although rents near the beach and central George Town can be higher. English is widely used in hospitality, and Malay is useful for daily life. Foreign nationals normally need an employer-sponsored Employment Pass arranged before starting work. Candidates should confirm salary, accommodation, medical coverage, tax treatment and relocation support with the employer. Penang International Airport provides convenient regional connections.
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