Service Centre Officer

Job Description

The Service Centre Officer supports hotel guests by handling telephone calls, enquiries, room-service requests and other service needs efficiently and courteously. Requirements typically include previous experience in hotel operations, guest services or a call centre, strong spoken English and Cantonese, and preferably Mandarin. The candidate should have excellent communication and problem-solving skills, a pleasant telephone manner, good computer knowledge and the ability to remain calm under pressure. Flexibility to work shifts, weekends and public holidays is expected. Shangri-La will likely look for someone attentive, well-organised and committed to delivering personalised service while accurately recording and following up on guest requests.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for Asian-inspired hospitality, personalised guest service and high standards in accommodation, dining, wellness and events. Its Hong Kong operations include prominent luxury hotels serving business travellers, families, tourists and major events. Shangri-La places strong emphasis on colleague development, cultural understanding, service excellence and creating memorable guest experiences. Employees generally work in a structured, international environment with opportunities to interact with guests and colleagues from many backgrounds. Benefits and working conditions vary by property and position, but hotel roles commonly include staff meals, training, uniform provision and preferential accommodation or dining programmes.

Destination Guide

Hong Kong offers strong opportunities in hospitality, tourism, aviation, retail, finance, technology and professional services. Hotels regularly recruit guest-service officers, receptionists, restaurant staff, chefs, supervisors and managers, especially candidates with Cantonese, English or Mandarin skills. The culture combines Chinese traditions with international influences; politeness, efficiency and long working hours are common workplace expectations. Lifestyle options range from busy urban districts and excellent public transport to hiking trails, beaches and outlying islands. Housing is expensive, so many employees share apartments or live in areas such as Kowloon or the New Territories. Foreign nationals generally need an employment visa sponsored by an employer, while eligibility depends on qualifications, salary and the role’s relevance to the local market. Applicants should confirm visa arrangements, medical requirements, contract terms and accommodation before relocating. Hong Kong’s climate is humid and subtropical, with hot summers and occasional typhoons.