The Sales Manager is expected to drive room, event, catering and corporate business for Shangri-La in Malaysia. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of local and international markets, and excellent communication and negotiation skills. The candidate should be commercially minded, confident in building client relationships, capable of preparing sales plans and reports, and comfortable meeting revenue targets. Experience with corporate accounts, travel agencies, group bookings and hotel systems is valuable. The role also requires teamwork, professional presentation, flexibility, market awareness and a strong focus on guest and client satisfaction.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired service, elegant properties and warm guest care. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes city hotels, beach resorts and destination properties, supported by restaurants, meetings and events, spa facilities and loyalty programmes. Shangri-La places strong emphasis on genuine hospitality, colleague development, responsible business practices and memorable guest experiences. In Malaysia, the company has operated well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria, offering opportunities across hotel operations, sales, food and beverage, finance and guest services. Working for the group generally provides exposure to international standards, multicultural teams and a structured luxury-hotel environment.
Malaysia offers hospitality and sales opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other tourism centres. Penang combines heritage culture, food markets and a relaxed urban lifestyle, while Langkawi is known for beaches, resorts and outdoor activities. Sabah and Sarawak provide island, rainforest and marine-tourism roles, although transport can be less convenient. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, alongside Bahasa Malaysia. Living costs vary, with Kuala Lumpur generally more expensive than smaller islands. Foreign employees normally need an employment pass sponsored by their employer, and should not begin work before approval. Employers commonly assist with documentation, accommodation guidance and relocation. Candidates should verify contract terms, medical requirements, tax obligations, accommodation, transport and service-charge policies. Tropical weather, seasonal tourism and weekend or holiday work are normal in resort positions.
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