The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalised service for VIP and club-level guests. Responsibilities typically include supervising staff, managing breakfast and evening service, maintaining presentation and service standards, handling guest requests and complaints, controlling costs, coordinating with Front Office and Food & Beverage teams, and supporting revenue and satisfaction targets. Candidates are expected to have hospitality management experience, preferably in a luxury hotel or executive lounge, strong communication and leadership skills, sound knowledge of food and beverage service, and confidence working with international guests. Fluency in English is generally required; Indonesian language skills and experience with hotel systems are advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian hospitality, high service standards, and elegant hotels and resorts worldwide. The group operates properties across Asia, the Middle East, Europe, North America, and Africa, serving business travellers, families, and luxury leisure guests. Shangri-La hotels commonly provide accommodation, restaurants, lounges, meeting facilities, wellness services, and club-level experiences. Employees generally work in multicultural teams and receive structured operational training, with opportunities to move between departments or international properties. In Indonesia, Shangri-La has operated major luxury hotels, including its Jakarta property, and is recognised for strong food and beverage operations, personalised guest service, and professional standards. Exact benefits vary by property but may include service charge, meals, uniform, insurance, leave, training, and staff accommodation or transport support.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other resort islands. Jakarta, on Java, has strong demand for luxury hotel managers, while Bali is especially active in resorts, villas, restaurants, wellness, and events. Indonesian culture values politeness, community, religious diversity, and respectful communication; appropriate dress and awareness of local customs are important. Lifestyle varies from busy urban living in Jakarta to a slower, tourism-focused environment in Bali or Lombok. Salaries may be supplemented by service charge, meals, transport, and accommodation depending on the property. Foreign nationals normally need employer sponsorship and an approved work permit and stay permit before starting employment; working on a tourist visa is not permitted. Employers usually guide the immigration process. Applicants should confirm housing, taxation, insurance, relocation costs, contract terms, and whether flights or accommodation are included before accepting an offer.
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