Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should be confident presenting to groups, capable of identifying development needs, and familiar with service training, onboarding, performance development and training records. Strong communication, coaching, organisation and interpersonal skills are expected. Experience with learning systems, competency frameworks and luxury hospitality standards is advantageous. The role also requires professionalism, cultural awareness and the ability to work closely with department leaders and employees at all levels.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, personalised service and high-quality guest experiences. Its portfolio includes city hotels, island resorts and specialised properties under the Shangri-La, Kerry, JEN and Traders brands. In Malaysia, Shangri-La operates well-known hotels and resorts and employs teams across rooms, food and beverage, wellness, sales, engineering and corporate support. The company places strong emphasis on service culture, colleague development, internal training and career progression. A Learning & Development Manager supports this culture by helping employees build the skills, confidence and professional standards needed to deliver consistent guest service.

Destination Guide

Malaysia offers opportunities in luxury hotels, island resorts, tourism, restaurants, wellness, events and corporate hospitality, particularly in Langkawi, Penang, Kota Kinabalu and other coastal destinations. The culture is multicultural and welcoming, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals, language and daily life. Island living usually means a relaxed pace, warm weather, beaches and outdoor activities, although housing, transport and imported goods may cost more than on the mainland. English is widely used in tourism, while Malay is the national language. Foreign employees generally need an employer-sponsored Employment Pass, and approval must be secured before starting work. Employers commonly assist with visas, accommodation or relocation arrangements, but contracts should be checked carefully. Candidates should confirm salary, housing, medical coverage, flights, probation terms and work-permit responsibility before accepting an offer.