The Family Experience Host creates engaging, safe and memorable activities for children and families at Shangri-La. Responsibilities may include welcoming guests, organising children’s programmes, leading games and creative activities, supervising participants, and supporting family-focused events. Candidates should have experience in hospitality, childcare, recreation, education or guest services, with strong communication and interpersonal skills. A warm, energetic and patient personality is essential, together with good English; Cantonese, Mandarin or other languages would be advantageous. The role requires attentiveness to child safety, professionalism, flexibility to work weekends and public holidays, and the ability to deliver personalised service in a busy luxury hotel environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its brands are known for Asian-inspired warmth, thoughtful service and high standards of guest care. Shangri-La hotels typically offer accommodation, dining, wellness, meetings and family leisure experiences. The group places strong emphasis on creating genuine connections with guests and developing colleagues through training and internal career opportunities. In Hong Kong, Shangri-La properties serve business and leisure travellers while providing premium facilities, restaurants and event services. A Family Experience Host supports the company’s focus on personalised hospitality by helping children and parents enjoy safe, engaging and memorable experiences during their stay.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, education and international business. The city has a fast-paced, highly connected lifestyle, excellent public transport and a diverse food and cultural scene. Cantonese is the local language, while English is widely used in hotels and business; Mandarin is also valuable. Housing can be expensive, so many newcomers share apartments or live in areas such as Kowloon, the New Territories or outlying islands. Employees normally need an employment visa arranged through the sponsoring company before starting work. The General Employment Policy usually requires a confirmed job, relevant qualifications or experience and market-level pay. Employers commonly provide guidance with paperwork, medical checks and relocation. Hong Kong is compact but offers beaches, hiking trails, islands and vibrant neighbourhoods, making it possible to balance demanding hospitality work with an active lifestyle.
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