The Coffee Host welcomes guests, prepares and serves coffee and other beverages, maintains a polished service area, and supports smooth day-to-day operations. Candidates should have previous experience in coffee service, restaurants, cafés, or luxury hospitality, with good knowledge of beverage preparation and hygiene standards. Strong communication skills, a friendly personality, professional appearance, and the ability to work efficiently under pressure are expected. Fluency in English is generally required; additional languages are an advantage. The role involves shift work, standing for extended periods, teamwork, and consistently delivering warm, personalised guest service in line with Shangri-La standards.
Shangri-La is a global luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels and resorts, and strong emphasis on genuine care for guests. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically offer accommodation, dining, wellness, events and leisure facilities, serving both business and holiday travellers. In the United Arab Emirates, the company operates high-end properties in locations including Dubai and Abu Dhabi. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and attention to detail. Hospitality roles may include accommodation or housing support, meals, transport, medical coverage and other benefits, depending on the property and employment contract.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi and Sharjah, with extensive coastlines and popular island destinations. Hospitality offers many opportunities in hotels, restaurants, cafés, resorts, events and tourism, especially in Dubai and Abu Dhabi. The culture blends Emirati traditions with a large international community; modest dress, courtesy and respect for Islamic customs are important. Lifestyle is modern and convenient, with excellent shopping, beaches, dining and public transport, though summers are extremely hot. Most expatriates need employer-sponsored residence and work visas, with medical checks and official document processing normally arranged by the employer. Relocation packages may include accommodation, transport, insurance and flights. Employees should confirm salary, housing, working hours, gratuity and visa terms before accepting an offer.
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