Front Office Executive

Job Description

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping and other departments to ensure a smooth stay. Candidates should typically have hospitality or customer-service experience, good English communication skills, a professional appearance, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. Knowledge of additional languages and hotel systems is advantageous. Shangri-La expects a guest-focused, courteous, reliable, and well-organised team member who can resolve issues calmly and maintain the brand’s service standards in a busy environment.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, comfortable accommodation, and extensive facilities such as restaurants, spas, meeting venues, and recreational activities. Its Malaysian properties serve business and leisure travellers and commonly offer structured training, staff benefits, career development, and opportunities to move within the wider hotel group. Employees are expected to demonstrate genuine care for guests, teamwork, professionalism, cultural awareness, and attention to detail. Depending on the vacancy, the role may be based in a city hotel or resort environment, with working hours shaped by guest arrivals, events, and operational requirements.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor, and resort islands such as Redang and Perhentian. Jobs are available in hotels, restaurants, tourism, spas, events, and guest services, with stronger seasonal demand in beach destinations. Malaysian culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, and English is widely used in tourism. Lifestyle costs are generally moderate, although resort islands and central Kuala Lumpur can be more expensive. Public transport is good in major cities, while island living is quieter and more dependent on boats or local transfers. Foreign workers normally require an employer-sponsored employment pass or relevant work permit before starting employment. Candidates should confirm eligibility, accommodation, medical requirements, contract terms, and whether the employer provides transport or staff housing. Local weather is tropical, hot, humid, and rainy throughout the year.